Website Terms & Conditions

These Terms and Conditions govern your use of our website and, where applicable, the services you book through it. By accessing our website you confirm that you accept these Terms and agree to comply with them.

1. About Us

This website is operated by Polished Beauty London, an aesthetics clinic registered in England and Wales. Companies House registration number: 15157996. Registered address: Waterloo House, 207 Waterloo Road, London SE1 8XD. Email: info@polishedbeautylondon.co.uk | Phone: +44 7853305082.

2. Use of Our Website

Our website is provided for informational purposes, to allow you to learn about our services and make bookings. You may use it only lawfully and for its intended purpose. You agree that you will not:

• Use the site in any way that is unlawful or fraudulent
• Copy, reproduce, or republish any content without our written permission
• Attempt to gain unauthorised access to any part of our systems
• Transmit harmful software or unsolicited commercial communications
• Use automated tools to scrape or harvest content from our website

3. Website Content and Information

The content on our website is provided for general information only. It does not constitute professional advice. We encourage you to book a consultation before making any decision about treatments.

We take reasonable care to keep website content accurate and up to date but cannot guarantee that all information is complete or current at all times. We reserve the right to update or change content without notice.

Treatment suitability varies between individuals. Information on our website describes general treatment options and cannot account for your personal circumstances. Always speak with our practitioners before proceeding.

4. Intellectual Property

All content on our website — including text, photographs, graphics, logos, icons, and layout — is owned by or licensed to Polished Beauty London and is protected by copyright. You may view and print content for personal, non-commercial use only. You may not reproduce, distribute, or publish any content without our prior written permission.

5. Links to Third-Party Websites

Our website may contain links to third-party sites (including our booking platform, payment processor, and social media profiles). We do not control or endorse third-party content and accept no responsibility for it.

6. Booking and Appointments

When you make a booking through our website you are entering into a contract with us for the provision of aesthetic treatments. All bookings are also subject to our Refund and Cancellation Policy.

• All bookings are subject to availability and a suitability assessment
• A deposit may be required at the time of booking
• Treatment will only proceed following a satisfactory assessment
• We reserve the right to decline bookings at our discretion

7. Treatment Eligibility

All treatments at Polished Beauty London are available to individuals aged 18 years and over only. No exceptions are made. Before any treatment, clients must complete a health questionnaire. Our practitioners’ assessments are final in all matters of treatment suitability.

8. Pricing and Payment

All prices are in pounds sterling (GBP) and are correct at the time of publication. Prices may change and we recommend confirming the current price when booking. Payments are processed securely by our third-party providers.

9. Prize Draws and Giveaways

From time to time we run free prize draws. Unless the specific promotion says otherwise, the following applies.

• Who can enter. Entry is open to residents of the United Kingdom aged 18 or over. Employees of Polished Beauty London and their immediate families may not enter.
• How to enter. Complete the entry form on our website. Entry is free and no purchase is necessary. One entry per person; duplicate entries from the same email address will not be counted twice.
• Closing date. Entries close at the date and time shown on the giveaway page. Entries received after that point cannot be accepted.
• How the winner is chosen. Winners are selected at random from all valid entries using a computer-generated random draw. We keep a record of how each draw was made so that the result can be independently checked, and we will share that record on request.
• Notification. We email every entrant once the draw has taken place, whether or not they have won. Winners are contacted using the email address given at entry.
• Claiming the prize. Winners must claim within the period stated in their winning email (usually 14–21 days). If we cannot reach a winner, or the prize is not claimed in time, we may redraw or award the prize to a runner-up.
• The prize. The prize is as described on the giveaway page. It is personal to the winner, cannot be transferred or sold, and there is no cash alternative. If the prize becomes unavailable we may substitute one of equal or greater value.
• Suitability. All prizes involving treatment are subject to consultation and to your suitability for that treatment. If a treatment is not clinically appropriate for you, we will offer a suitable alternative of similar value. Prizes may not be combined with other offers, vouchers or membership benefits.
• Fair play. We may disqualify any entry we reasonably believe to be fraudulent, automated, duplicated, or otherwise in breach of these terms. We will record the reason for any disqualification.
• Your information. We use entry details to run the draw and contact you about the result. Marketing consent is entirely optional and never a condition of entering. See our Privacy Policy.
• Promoter. Polished Beauty London, Waterloo House, 207 Waterloo Road, London SE1 8XD. These draws are governed by the laws of England and Wales.

10. Limitation of Liability

To the fullest extent permitted by law, Polished Beauty London shall not be liable for any indirect, incidental, or consequential losses arising from your use of our website or reliance on its content.

Nothing in these Terms limits our liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot lawfully be excluded.

11. Privacy

Please read our Privacy Policy and Cookie Policy for full details of how we collect, use, and protect your personal data.

12. Governing Law

These Terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

13. Changes to These Terms

We may update these Terms at any time. The current version is always at polishedbeautylondon.co.uk/terms. Continued use of our website constitutes acceptance of the updated Terms.

14. Contact

Polished Beauty London | Waterloo House, 207 Waterloo Road, London SE1 8XD | info@polishedbeautylondon.co.uk | +44 7853305082

15. Membership Programme (Version 9)

These terms apply to memberships taken out from September 2026, alongside the Treatment & Pricing Guide. Where anything elsewhere on our website about membership differs, these terms take precedence. Nothing here limits your statutory rights.

• Eligibility. Membership is available to clients aged 18 or over. All treatments remain subject to consultation and clinical suitability assessment. Membership does not guarantee that any particular treatment is appropriate for you. One membership per person.
• Membership and payment. Membership is charged monthly by recurring payment on the same date each month. Membership runs on a rolling monthly basis with no minimum term.
• Credit. Each monthly payment is added to your membership account as credit, together with the additional credit applicable to your tier. Credit has no cash value and cannot be exchanged for cash except as set out below.
• Using your credit. Credit may be used towards any treatment, course or Journey. Courses and Journeys are already offered at a reduced price, so no further discount applies when credit is used towards them. Where the price exceeds your balance, the difference is payable at the time of treatment. Credit is not applied automatically; you choose at each visit whether to use it.
• Rollover and validity. Unused credit carries forward from month to month. Credit representing your own monthly payments does not expire while your membership is active. Additional credit added by the clinic is valid for six months from the date of issue. Credit is redeemed on a first-issued, first-used basis.
• Pricing. Credit is a monetary balance and is applied against prices current at the date of treatment.
• Balance cap. Where your balance reaches six times your monthly credit (or the cap shown for your tier on our membership page), payments are paused automatically and your balance retained in full. Validity periods are suspended while payments are paused by us. Payments resume once the balance falls below this level.
• Pausing. You may pause your membership for up to six months. No payments are taken and no credit is added during a pause. Your existing balance is retained and validity periods are suspended for the duration.
• Changing tier. You may upgrade or downgrade at any time, effective from your next monthly payment. Your balance carries over in full and your balance cap adjusts to the new tier.
• Cancellation. You may cancel at any time by giving 30 days’ written notice. No further credit is added after your final payment. Any remaining balance stays available for six months from the date of your final payment, after which it lapses. We will contact you at three months and again at one month before that date.
• Cooling-off period. You may cancel your membership, or any package or Journey purchase, within 14 days of purchase and receive a full refund of amounts paid, less the value of any treatment already received. After 14 days, credit is not refundable and has no cash value.
• Discretionary refunds. Where you are unable to use a remaining balance for a genuine reason such as relocation or medical circumstances, we will consider refunding the portion you paid in. Additional credit added by the clinic is not refunded in cash.
• Refunded payments. If a membership payment or a balance top-up is refunded to you, the credit that payment added is removed from your balance. If that credit has already been used, your balance will show the amount owed, and we will contact you about settling it.
• Packages and Journeys. Purchasing a package converts credit into treatment entitlement. Treatment Journeys are valid for 12 months from purchase and Facial Courses for 6 months from purchase. Package entitlements are unaffected by cancellation of your membership and remain valid for their stated period. Components cannot be exchanged or substituted. Where a component is clinically unsuitable, or a package expires unredeemed, the value of the unredeemed components is credited to your account at the price paid.
• Missed payments. If a payment fails we will contact you. Credit already in your account remains available. No new credit is added until payment resumes. Membership may be suspended if payments remain outstanding.
• Bookings and attendance. Standard booking and cancellation policies apply, including the 24-hour cancellation notice period. A first late cancellation or non-attendance on a package appointment will be rescheduled without penalty. A second within the same package may result in that component being treated as used.
• Transferability. Membership and credit are personal to the member and may not be transferred, shared or gifted.
• Changes to the programme. We may change membership pricing or benefits on no less than 30 days’ written notice. Credit already in your account at that time is unaffected. If we withdraw the membership programme entirely, all balances will be honoured in full or refunded.
• Refund method. Refunds are made by the same method as the original payment. Where a consultation deposit is paid from your membership credit and becomes refundable, it is returned to your membership account. Where it is paid by card, it is refunded to that card.
• Statutory rights. Nothing in these terms limits or excludes your statutory rights under UK consumer law.